The fun of playing only means something when done responsibly. boostpay99 provides a range of self-control tools, support resources, and practical guides to keep your gaming experience positive, in check, and enjoyable.
This platform is for users aged 18 and above only.
Responsible gaming refers to healthy online gaming habits — where entertainment is the primary goal, not a means of earning income or escaping life's pressures. At boostpay99, we believe every player deserves a safe, fair, and stress-free experience.
Playing within your means, understanding how games work, and knowing when to stop are the three core pillars of responsible gaming. boostpay99 fully supports all three values through a range of tools built directly into our platform — easily accessible, free of charge, and available at any time.
As a platform serving users in Malaysia, we understand that local social and cultural context plays an important role in how individuals approach gambling. That is why we provide guides in Bahasa Melayu, local customer support, and tools tailored to the needs of Malaysian players.
You play because it's fun, not to solve financial or emotional problems.
You only use money you can genuinely afford to lose, not money set aside for essential needs.
You can stop at any time without feeling pressured or the need to "chase your losses".
Gaming does not interfere with your work, family, sleep, or daily responsibilities.
We have built these control tools directly into the platform — easily accessible from your account settings without needing to contact anyone.
Set daily, weekly, or monthly deposit limits based on what you can afford. Once a limit is set, our system will block any deposits exceeding that amount until the limit period expires.
Set a maximum duration for your gaming sessions. When the time limit is reached, the system will send an alert and automatically end your session so you don't lose track of time.
Set the maximum amount of losses you are willing to sustain within a given period. Once the loss limit is reached, gameplay will be automatically paused temporarily.
Need a break? Activate a gaming break for 1 day to 6 weeks. During this period, you will not be able to log in or make any transactions on your account.
The self-exclusion option allows you to close your account for a longer period — from 6 months to permanently. This is a more serious option for those who need deeper support.
View your complete history of gaming activity, deposits, and withdrawals at any time. These detailed reports help you make your own assessment of your gaming patterns.
All self-control tools can be accessed directly from your account settings page. Follow these simple steps:
Log in to your boostpay99 account using your registered username and password.
Click the profile icon at the top right, then select "Account Settings" from the dropdown menu.
You will find a dedicated tab containing all the self-control tools provided by boostpay99.
Choose the type of limit you want, enter the appropriate value or duration, and press "Confirm". The limit takes effect immediately.
We encourage you to review your limit settings monthly to ensure they remain suitable for your current situation.
Our system sends a pop-up notification when you have been playing for one consecutive hour as a reminder to take a short break.
One click to pause your gaming session for 30 minutes without fully logging out. Perfect when you need a quick break.
Receive monthly reports via email summarising your total playtime, deposits, withdrawals, and activity patterns.
A brief self-assessment tool is available in your account to help you evaluate whether your gaming patterns remain within a healthy range.
Choose to block specific game categories from your account view — for example, blocking slots or casino games separately.
Recognising the early warning signs of a gambling problem is the most important first step. Review the following list honestly.
| # | Warning Signs | Level |
|---|---|---|
| Repeatedly playing longer than planned | Early | |
| Using money meant for daily necessities (rent, food, bills) to play | Serious | |
| Lying to family or friends about gambling activities | Serious | |
| Playing to "chase losses" after a losing streak | Early | |
| Feeling anxious or irritable when unable to play | Early | |
| Borrowing money or selling belongings to fund gaming | Serious | |
| Neglecting work, studies, or family responsibilities | Serious | |
| Only feeling excited when wagering large amounts of money | Early |
Answer the following questions honestly. If you answer "Yes" to the majority of questions, consider seeking support.
If you answer "Yes" to 2 or more questions, please contact our support team.
You don't have to face this alone. There are various support channels available to help you.
Our support team is available 24/7. Reach us through the chat icon on the platform for immediate assistance.
Send an email to our support team for inquiries related to responsible gaming.
Talian Kasih (15999) by KPWKM provides free counselling for addiction issues including gambling.
Gamblers Anonymous Malaysia experts offer a free community-based recovery programme.
Boostpay99 goes beyond providing control tools — we also train our customer support team to identify concerning gaming patterns and respond with empathy and professionalism. Every player interaction is analysed by our system, and if any signs of concern are detected, we will proactively reach out to the player.
We also do not allow any advertisements or promotions targeting individuals who may be at risk, including those currently under a self-exclusion period. Our system automatically prevents players who have activated self-exclusion from receiving any marketing communications.
In addition, we fully comply with a strict age verification process. Every new account must go through a KYC (Know Your Customer) process to ensure players are 18 years of age or older before any financial transactions are permitted.
Responsible gaming is a shared effort. While we provide the necessary tools and support, you as a player also play a vital role. Make sure you only play when you are in a stable emotional state — never play when you are feeling stressed, upset, or facing serious financial difficulties.
Set a clear playing budget before starting a session and stick to it with discipline. Think of the money spent on gaming as an entertainment cost — just like going to the cinema or dining at a restaurant — not as an investment or source of income.
Do not share your account with others, especially children and teenagers. If you have children at home, make sure your devices are protected with a strong password so they cannot access online gaming platforms.
Here are the most frequently asked questions from our players regarding responsible gaming on boostpay99.
Our support team is ready to assist you right away. Contact us via: